FREQUENTLY ASKED QUESTIONS

If you do not have a current motor cycle license you will need to sit a Theory and Practical test at the downtown Police headquarters.

Visitors can drive in the Cook Islands on their overseas license for up to six months unless the license expires, is revoked, suspended or disqualified in that time.  A person will only be allowed to drive only the class of motor vehicle they are entitled to drive in their home country.   Visitors whose license is written in a language other than English will need an accurate translation.

The minimum age is 21 years.

You will need a copy of your booking confirmation and also your current driver’s licence and a valid credit card.

Our Airport Desk opens for all scheduled International flights.

Yes we do, it is $12 per day per seat.

We accept Visa and MasterCard credit and debit cards.

You will receive a confirmation email from our enquiries and reservations department.

Comprehensive insurance is included in your quote.  This includes damage to the rental car & any damage to a third party. However this cover has a standard excess of $2500 plus Vat of 15%. See below for excess waiver options to reduce this excess.

Most of the drivers in Rarotonga are uninsured and in the event of an accident it is impossible to recover insurance excesses even if the other party is at fault.  We have never managed to make any recovery of excesses on behalf of our clients even though accidents are most often not our client’s fault.

In order to eliminate this concern and provide a stress-free holiday with no unpleasant expensive surprises, we strongly advise taking one of our insurance excess waiver options as detailed below.

Excess Waiver Options:

For cars you have the option of paying an additional $12.95 per day to reduce your excess to $500 or the option of paying an additional $19.00 per day to reduce your excess to $0.00. If you don’t take either of these options you will liable for the full excess of $2500 plus VAT of 15% no- matter who is at fault.

For our Scooters & Motorbikes you have the option of paying an additional $5.00 per day to reduce your excess to $1000.00 or the option of paying an additional $19.00 per day to reduce your excess to $0.00. Again if you don’t take either of these options you will liable for the full excess of $2500 plus VAT of 15% no-matter who is at fault.

Yes, the first driver is free and each additional driver will cost $5 per day per driver.

Unlimited kilometres, VAT 15%, insurance (excess applies).

We understand that travel plans can change and aim to provide flexibility while ensuring availability for all customers.

Standard Bookings

• Full payment is required at the time of booking.
• All cancellations will receive a full travel credit, valid for 24 months.
• Travel credit can be used for any future booking.

No-Show Policy

If the vehicle is not collected within 24 hours of the scheduled pick-up time without prior notice, the booking will be considered a no-show and the full rental amount will be charged.

This policy is designed to balance customer flexibility with business certainty, reduce last-minute cancellations, and provide options for travellers who want additional peace of mind.